Cancellation Policies

A 20% deposit is needed in order to confirm the reservation, the rest can be paid cash before the start of the tour. We require at least 72 hours confirmation prior to departure.

Sometimes unforeseen things happen and you need to change your plans. At Exclusive Cozumel, we refund the 50% of the deposit cancelling within 48 hours before the tour. However, we offer full refund if due weather conditions the port is closed, and we can’t offer the service.